Last updated: 4 October 2026
These terms apply to all pay monthly website plans supplied by Ubie Ltd (company number 12380483), trading as Ubie Websites. When you sign up, you also sign a short plan agreement confirming your chosen plan, price and what it includes. They are written in plain English. If anything is unclear, please ask us before you sign.
1.1 This agreement is between Ubie Ltd (company number 12380483), trading as Ubie Websites, 27 Old Gloucester Street, London, WC1N 3AX (“we”, “us”) and the business named on your registration form (“you”).
1.2 These terms apply to every Ubie Websites pay monthly website plan. We design, build, host and look after a website for your business, with business email and support, for a monthly fee.
1.3 This is a business-to-business agreement. By signing, you confirm you are entering into it for your business, trade or profession and not as a consumer.
1.4 Your plan, its price and what it includes are set out in your registration form and your signed plan agreement, which form part of this agreement. If they disagree with these terms about something specific to you, the registration form and plan agreement win on that point.
1.5 “In writing” includes email. “Business day” means Monday to Friday, excluding bank holidays in England.
Your plan, its monthly fee and what it includes, such as pages, location landing pages, email mailboxes, website updates and available add-ons, are shown on our Pay Monthly Plans page when you sign up and confirmed in your registration form and plan agreement.
2.1 Every plan includes custom website design, hosting, an SSL certificate, one domain name registration or transfer, security protection and daily backups, Google Analytics and Search Console setup, basic search engine setup, and UK-based technical support.
2.2 Page and mailbox numbers are maximums. Extra pages, mailboxes or storage can be added for an extra fee, which we will agree with you in writing first.
3.1 You pay the monthly fee by Direct Debit. Your first monthly payment is taken upfront, before we start work. Your second payment is due on the 1st of the month after we send you the first draft of your website, and every month after that.
3.2 We normally send invoices around the 16th of each month, due on the 1st of the following month. Collection can move by a few days because of weekends, bank holidays or Bacs processing. That does not change what you owe.
3.3 This agreement and your registration form are your advance notice of the amount, timing and frequency of your Direct Debit. If the amount or timing changes, we will give you at least 10 working days’ notice.
3.4 If a Direct Debit fails, we may retry it using your existing mandate and charge a £7.50 failed payment fee. We will give any notice the Direct Debit rules require.
3.5 If you pay late, we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. If a debt stays unpaid, we may use a debt collection agency or the courts, and you will be responsible for the reasonable costs of recovering it, as the law allows.
3.6 If you make a chargeback or Direct Debit indemnity claim for a payment you owe, the amount is still owed and we may treat it as unpaid.
3.7 We are not currently VAT registered. If we become registered, we will add VAT to our fees from that date and tell you in advance.
3.8 Your monthly fee is fixed for the minimum term. After that, we may change it by giving you at least 30 days’ notice in writing, and you can leave before the change takes effect.
4.1 The minimum term is 12 months from the date of your first monthly payment. After that, the agreement continues month to month.
4.2 After the minimum term, either of us can end the agreement by giving 30 days’ notice in writing.
4.3 If you end the agreement, or stop paying, during the minimum term, the fees for the rest of the minimum term become due straight away. We will take off any costs we save by not providing the services for that period.
4.4 Either of us can end the agreement straight away by notice in writing if the other seriously breaks it and does not put it right within 14 days of being asked to, or if the other becomes insolvent.
4.5 We can end the agreement straight away if we reasonably believe you are using the services for fraud or anything illegal.
5.1 We start building once you have made your first payment, set up your Direct Debit, and sent us the content, images, logins and information we ask for.
5.2 Any timescales we give are estimates. Most websites launch in about 2 weeks, but delays in getting content, feedback or payments from you will push this back.
5.3 During the build you get up to 2 rounds of design changes and 3 rounds of content changes, plus up to 2 hours of small final tweaks. Please send your feedback as one list each round. Changes that alter the agreed design direction count as extra work.
5.4 We will send you a preview link to check before launch. Please approve it or send your feedback within 10 business days. If we don’t hear from you, we will treat the website as approved and may launch it.
6.1 Your plan includes the website updates set out in your plan. Updates are everyday changes to existing pages, such as text, images, prices, opening hours and contact details. Send them to our support desk with the content ready to use.
6.2 Where a plan includes unlimited updates, this means reasonable everyday updates, normally up to 2 hours of work in a month. If your requests regularly go beyond this, we will tell you and agree a price for the extra work before doing it. Where a plan includes a set amount of update time, unused time does not roll over.
6.3 Updates do not include redesigns, new pages beyond your plan, new features, custom development, integrations, rebranding or marketing work. We are happy to quote for these, and will only start once you agree the price in writing.
Add-ons, such as an online store, logo design, social media setup and industry features, are listed with their prices on our website and in your registration form. Some add-ons are only available on certain plans.
7.1 One-off add-ons are paid upfront and are not refundable once work has started. Monthly add-ons are added to your Direct Debit and continue until you give 30 days’ notice to remove them.
7.2 You can upgrade your plan at any time. You can move to a lower plan after the minimum term. If you move off a plan that an add-on needs, that add-on may stop working, and we will tell you before this happens.
8.1 Support is available on business days during normal UK office hours through our support site, email or phone. We deal with urgent problems first, such as your website being down, a serious fault or a security issue. We do not guarantee set response or fix times.
9.1 We host your website on our platform. If your website goes over its storage limit or affects other customers’ websites, we may ask you to upgrade or agree an extra fee.
9.2 We take daily backups and keep recent copies. We will do our best to restore your website if something goes wrong, but we cannot guarantee every restore. Please keep your own copies of important business data.
9.3 Keep your logins secure and remove access for anyone who leaves your business. If we see signs of hacking or a security risk, we may take protective action straight away, including taking the website offline.
9.4 For security, we do not give server, FTP, database or hosting control panel access unless agreed in writing. Where your plan includes it, you get access to edit your website.
10.1 Email accounts are for normal day-to-day business emails. They must not be used for newsletters, bulk or marketing emails, or cold outreach. We have zero tolerance for spam and may suspend email straight away if we suspect spam, misuse or a hacked account.
10.2 If a mailbox goes over its storage limit, emails may stop sending or arriving. We cannot guarantee every email will be delivered, as other providers’ spam filters are outside our control. We do not provide legal email archiving.
10.3 Emails sent by your website, such as contact form notifications, go through our chosen sending provider and are for those purposes only.
11.1 If we register or manage your domain, we hold it in our account during the minimum term and while any money is owed. After that, we will help you transfer it to your own account if you ask. If you keep your domain in your own name, you are responsible for renewing it.
12.1 You are responsible for the content, images and information you give us or approve, and for making sure they are accurate, legal and that you have the right to use them.
12.2 We may add template privacy and cookie pages for convenience. They are not legal advice, and you are responsible for checking they suit your business.
13.1 You always own the content, logos, images and information you give us.
13.2 Once your minimum term is complete and everything owed is paid, you own your website’s design, content, files and database. Until then, you have a licence to use the website for your business.
13.3 We keep ownership of our own tools, code libraries and know-how. Premium plugin and theme licences bought under our accounts are not transferred to you, but we will suggest alternatives if you move.
14.1 Once the minimum term is complete and nothing is owed, you can ask for a handover with 30 days’ notice. We will give you an export of your website files and database and help transfer your domain.
14.2 Setting the website up with a new provider is your responsibility. We may delete your website and email from our systems 30 days after the agreement ends, so please make sure your move is complete.
15.1 We may suspend your services if a payment is more than 30 days overdue, if you seriously break this agreement and do not put it right within 14 days of being asked, or straight away if we reasonably suspect hacking, spam, illegal content or a security risk, or the law requires it.
15.2 We will restore services once the issue is fixed and anything overdue is paid. Fees still apply while services are suspended because of non-payment or your breach.
15.3 We may decline work, or a requested change, that we reasonably believe would create a legal, security or reputational risk.
16.1 We will provide the services with reasonable care and skill. We cannot guarantee search rankings, traffic, enquiries or sales.
16.2 PageSpeed and RankMath scores are targets that we work towards. They can be affected by your content, third-party scripts and changes Google makes.
16.3 Some services rely on third parties, such as hosting, domain, email and plugin providers, and their terms may apply. We are not responsible for their failures, but we will do what we reasonably can to fix any problem they cause.
16.4 Planned maintenance or problems outside our control may cause short periods of downtime.
17.1 Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
17.2 Apart from this, our total liability to you in any 12-month period is limited to the fees you paid us in the previous 12 months. We are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect loss.
17.3 You will cover our reasonable losses and costs if a third party makes a claim against us because of your content, the emails you send, or your breach of this agreement or the law.
18.1 We both comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Where we handle personal data on your behalf, such as enquiries received through your website, the Data Processing Terms in the appendix apply.
19.1 We both keep each other’s confidential information private, during and after this agreement.
19.2 We may add a small “Website by Ubie Websites” link to your website’s footer and show your website, name and logo in our portfolio and marketing. You can ask us to stop either at any time, free of charge.
20.1 Neither of us is responsible for delays or failures caused by events outside our reasonable control, such as major supplier outages or cyber attacks.
20.2 Notices must be in writing and can be sent by email to the addresses we each use for this agreement. An email notice counts as received on the next business day.
20.3 We may use subcontractors to provide the services. You may not transfer this agreement without our written consent, which we will not unreasonably refuse.
20.4 This agreement and your registration form are the whole agreement between us. Changes must be agreed in writing, except where this agreement allows us to give notice of a change.
20.5 If any part of this agreement is found to be invalid, the rest still applies. Nobody else has rights under this agreement.
20.6 This agreement can be signed electronically. It is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
These terms apply where we process personal data on your behalf as your processor under Article 28 of the UK GDPR. You are the controller of that data.
A1 What we process: contact details and messages from people who use your website (for example, contact forms and bookings), customer and order details if you have an online store, and the contents of your business email accounts. We process it only to host, run, back up and support your website and email, for as long as this agreement lasts.
A2 We will only process the data on your documented instructions, which include this agreement, unless the law requires otherwise. We will tell you if we think an instruction breaks data protection law.
A3 Anyone we allow to process the data is bound by confidentiality.
A4 We use appropriate security measures, including encrypted connections, firewall and malware protection, access controls and backups.
A5 You give general permission for us to use sub-processors, such as hosting, email, backup, DNS and email sending providers. We will make sure they are bound by data protection terms equivalent to these, and tell you before adding or replacing one so that you can object.
A6 If any data is transferred outside the UK, we will make sure appropriate safeguards are in place as UK law requires.
A7 We will help you, as reasonably needed, to respond to requests from people exercising their data rights and to meet your security and breach obligations.
A8 We will tell you without undue delay after becoming aware of a personal data breach affecting your data.
A9 When the agreement ends, we will delete the data, or give it back to you if you ask, unless the law requires us to keep it. Backups are deleted on their normal cycle.
A10 We will give you the information you reasonably need to show these terms are being followed, and allow reasonable audits on reasonable notice.
Questions about these Terms or notices relating to your Agreement should be sent to Ubie Websites using our normal published contact details or the billing/administrative email address used in correspondence with you.
Ubie Ltd (Company No. 12380483)
Trading as Ubie Websites
27 Old Gloucester Street
London
WC1N 3AX
