Last updated: 17 August 2026
These Terms & Conditions apply to services supplied by Ubie Ltd (Company No. 12380483), trading as Ubie Websites (“Ubie”, “we”, “us”).
Registered office:
Ubie Ltd
27 Old Gloucester Street
London
WC1N 3AX
These Terms apply to business customers only. By submitting a registration or plan confirmation form, accepting a quotation or proposal, paying an invoice, setting up a payment arrangement, or otherwise agreeing to use our Services, you agree to these Terms together with any Registration Form, quotation, plan confirmation, proposal or other written agreement specific to your account.
Where a Registration Form, quotation or written plan confirmation expressly varies these Terms, that specific written agreement will take priority to the extent of the conflict.
In these Terms:
Agreement means these Terms together with the Registration Form, quotation, plan confirmation and any schedules or written variations applying to the Client.
Client, you or your means the business purchasing or using our Services.
Registration Form includes any online registration form, plan confirmation, quotation, proposal, email confirmation or other written record setting out the Services agreed with you.
Services means the website design, development, hosting, domain, email, support and other related services provided by Ubie.
Business Day means any day other than a Saturday, Sunday or public holiday in England.
These Services are supplied on a business-to-business basis. By entering into an Agreement with us, you confirm that you are acting in the course of business and not as a consumer.
Unless different pricing or limits have been agreed with you in writing, our standard plans under these Terms are:
Any setup fee, additional services, extra pages, additional storage, promotional price, discounted rate or other variation agreed with you will be confirmed separately in writing.
After the initial 12-month minimum term, the Agreement continues on a monthly rolling basis unless cancelled in accordance with these Terms.
Unused monthly amendment time can roll over for a maximum of one month, giving a maximum available allowance of 60 minutes in any one calendar month.
We will not normally begin the website development process until:
Materials we may require include text, images, branding, logos, page requirements, access credentials and other information relevant to the website.
Any delivery date or estimated completion date is an estimate rather than a guaranteed deadline.
If you delay in providing content, information, access, approvals, payment or other material required from you, the delivery timetable may also be delayed.
You are responsible for providing accurate instructions, information and materials.
You must have the necessary permission, licence or ownership rights to use anything you provide to us.
You are responsible for ensuring that your:
comply with any laws or regulations that apply to your business.
You must not instruct us to publish or implement material that is unlawful, infringes another person’s rights, presents a security risk or is otherwise reasonably considered inappropriate or high risk.
We will normally provide a staging website, preview link or similar environment so that you can review your website before launch.
Unless otherwise agreed, you should provide approval or consolidated feedback within 10 Business Days after receiving a review request.
If we do not receive a response during that period, we may treat the website as approved for launch. If the website is already live, it may be treated as accepted.
For new website builds, we normally include:
Feedback should be supplied as consolidated lists wherever reasonably possible.
Revision rounds are intended to refine the agreed design and content rather than create an entirely new design direction.
Significant redesigns or requests requiring substantial additional work may be treated as additional work.
For billing purposes, the first draft means the first substantial working version of the website that we make available to you for review.
Standard plans include up to 30 minutes per calendar month of minor amendments.
Unused amendment time may roll over by one month only, with a maximum allowance of 60 minutes available in any one month.
Minor amendments are intended for relatively small, low-frequency changes.
Unless expressly included in writing, the monthly amendment allowance does not include:
Where a request falls outside the included scope, we may provide a separate quotation, recommend a plan upgrade or decline the request.
Additional work will only proceed once agreed.
Payments are normally collected by Direct Debit, unless another method has been agreed in writing.
We normally issue monthly invoices on or around the 16th day of each month, with payment due on the 1st day of the following month.
The first monthly payment is payable upfront.
After the first substantial working draft has been provided, the next regular payment will normally become due on the first day of the following calendar month unless another arrangement has been confirmed in writing.
Direct Debit collection dates may vary slightly because of weekends, bank holidays, Bacs processing cycles, payment provider processing times, banking rules, system issues or circumstances outside our reasonable control.
A minor variation in the actual collection date does not remove your obligation to pay the relevant invoice.
You are responsible for ensuring sufficient cleared funds are available in the nominated bank account.
Your Agreement, Registration Form, plan confirmation and/or related payment communication may constitute advance notice of the amount, frequency and normal collection arrangements for your Direct Debit.
Where regular payments continue at the agreed amount and in accordance with the agreed collection schedule, separate advance notice does not need to be issued for every identical collection where permitted under the applicable Direct Debit rules.
If the amount, frequency or underlying collection arrangement changes, we will provide any advance notice required under the applicable Direct Debit rules.
Where possible, we will normally aim to provide at least 10 working days’ notice of relevant changes unless another period has been agreed or permitted.
If a payment fails, is returned, is cancelled or remains overdue, we may retry collection using the existing Direct Debit mandate in accordance with applicable Direct Debit requirements.
Where you specifically request an immediate or off-cycle payment, we will confirm the amount and intended collection arrangement at the time.
Invoices become overdue after the payment due date stated on the invoice.
If a Direct Debit fails, we may charge a £7.50 failed payment administration fee per failed payment to cover payment provider charges and administration.
We may automatically retry collection of an unpaid amount using the existing Direct Debit mandate, including any properly chargeable administration fee or other amount due, subject to applicable payment rules.
If an invoice remains unpaid for 30 days after becoming overdue, we may suspend the Services connected with your account.
We may also claim interest and fixed compensation available under applicable UK law in relation to late payment of commercial debts.
If reasonable attempts to recover overdue sums are unsuccessful, we may refer the debt to a collection agency and/or commence court proceedings.
You remain responsible for amounts properly due together with any applicable statutory interest, compensation and recoverable third-party collection costs to the extent permitted by law.
If you initiate a chargeback, Direct Debit indemnity claim, card dispute or another payment reversal, we may treat the affected invoice as unpaid until the matter has been resolved and the payment has cleared.
Where permitted by law, you may also be responsible for reasonable third-party fees or administrative costs incurred by us in dealing with an unjustified payment reversal.
A payment reversal does not automatically cancel your Agreement or remove amounts properly due under it.
We may restrict or suspend some or all Services where:
In urgent security, legal or risk situations, Services may be suspended immediately while the matter is investigated.
Where the situation is not urgent, we will normally try to provide notice and an opportunity to remedy the issue first.
During suspension, website hosting, email, DNS, administrative access or other Services may become partially or fully unavailable.
Where suspension relates to non-payment, we are not required to restore Services until all overdue sums have been paid and cleared and a valid ongoing payment arrangement is in place.
If you are still within your minimum term, we may also require payment of the remaining minimum-term amount in accordance with the termination provisions below, less any costs we reasonably save by no longer providing the Services.
Our standard Pay Monthly Website plans have an initial 12-month minimum term beginning when the first monthly payment becomes due.
After the minimum term, the Agreement automatically continues on a monthly rolling basis.
After completion of the minimum term, either party may terminate the Agreement by providing at least 30 days’ written notice.
If you cancel, stop paying or otherwise terminate the Agreement during the 12-month minimum term, the remaining fees for the minimum term may become immediately due and payable, less any costs that we reasonably save by not providing the Services during the remainder of the minimum term.
Either party may terminate for a material breach that is not remedied within 14 days after written notice.
Where a material breach cannot reasonably be remedied, termination may be immediate.
We may terminate immediately where the Services are being used for fraudulent or illegal activity.
Fees agreed for the minimum term are fixed during that minimum term unless:
After the minimum term has ended, we may change the monthly price by giving you at least 30 days’ written notice.
We may change administrative systems or processes, such as invoicing systems, support platforms or billing addresses, provided this does not materially reduce the core Services supplied.
Material changes to your contractual Services will either be agreed with you in writing or take effect on renewal where appropriate.
Ubie Ltd currently operates as a non-VAT registered business.
If Ubie Ltd becomes VAT registered, VAT will be charged on applicable goods and Services from the effective date of registration and will be shown on invoices.
We will provide reasonable notice of any VAT-related change.
Unless otherwise agreed in writing, our standard hosting allowances are:
If a website exceeds its allowance or materially affects platform performance or stability, we may apply reasonable restrictions, require an upgrade or charge an additional fee for increased resources.
Websites supplied as part of a Ubie-hosted service cannot normally be hosted with a third-party hosting provider while continuing to receive that hosted Service unless agreed in writing.
We retain control of the underlying hosting infrastructure and platform.
Clients will not normally receive FTP/SFTP, database, SSH, root or hosting control-panel access unless this has been expressly agreed in writing.
CMS-level access may be provided where appropriate.
We take routine backups within our hosting environment and normally retain each backup for 3 days, unless another arrangement has been agreed.
Backup restoration is provided on a reasonable-efforts basis and cannot be guaranteed to succeed in every circumstance.
You should maintain independent copies of any business-critical data and any information that you have a legal obligation to retain.
We are not responsible for data loss caused by matters outside our reasonable control, including:
In the event of a major incident, we will take reasonable steps to restore the Services, but we do not guarantee a particular recovery time unless a separate Service Level Agreement has been agreed.
We will use reasonable care and skill in supplying the Services.
However, websites, hosting, email and associated Services may occasionally become unavailable because of maintenance, upgrades, provider outages, internet or network issues, security events or other circumstances outside our reasonable control.
We may perform planned or emergency maintenance where required.
Where reasonably practicable, planned maintenance will be arranged to minimise disruption.
We do not guarantee uninterrupted or error-free operation.
You are responsible for keeping passwords and other access credentials secure.
You should:
We may take reasonable protective action where we identify evidence of a compromise or material security risk. This may include disabling plugins, blocking traffic, changing access permissions, suspending email sending or temporarily taking a website offline.
We are not responsible for security incidents arising from your own devices, networks, accounts or third-party systems.
Email services may be supplied using third-party providers including IONOS, MXRoute or other providers selected by Ubie.
Email accounts supplied by Ubie are intended for normal day-to-day business correspondence.
Unless expressly approved by us in writing, you must not use ordinary mailbox or Ubie-managed SMTP infrastructure for:
We operate a zero-tolerance approach to spam and high-risk sending behaviour.
If we reasonably suspect spam, abuse, account compromise or activity that could damage sender reputation or our infrastructure, we may immediately restrict or suspend incoming or outgoing email while investigating.
Email delivery cannot be guaranteed. Delivery may be affected by recipient mail servers, spam filtering, blacklists, message content, attachments, sending behaviour and other factors outside our control.
We are not responsible for messages being delayed, rejected or placed into a recipient’s junk/spam folder where this results from matters outside our reasonable control.
You are responsible for ensuring you have any consent or other lawful basis required for emails you send.
Website-generated email may be delivered using Amazon Simple Email Service (Amazon SES) or another SMTP provider selected by us.
Ubie-managed SMTP is normally intended for transactional website messages such as:
It must not be used for newsletters, bulk marketing or cold outreach unless we have specifically approved that use in writing.
We may restrict SMTP access where sending activity creates excessive bounces, complaints, blacklisting, compliance risk or reputational damage.
Third-party providers may also restrict or terminate services under their own policies.
The Essential plan includes 1 mailbox with 2GB storage. The Professional and Online Store plans each include 5 mailboxes with 5GB storage per mailbox, unless otherwise agreed in writing.
If a mailbox exceeds its storage allowance, emails may stop sending or receiving and messages may be rejected, bounced or not stored.
You are responsible for managing mailbox storage.
Our standard email service is not intended to constitute legal or regulatory archiving.
You are responsible for maintaining independent copies of important emails and meeting any legal record-retention obligations applying to your business.
If we register or manage a domain on your behalf, the domain may remain within Ubie’s registrar account during the minimum term and while invoices remain outstanding.
We do not normally provide direct access to the domain registrar control panel, DNS management system or associated infrastructure unless agreed in writing.
DNS, security and performance services may be managed through Cloudflare or another suitable provider.
Once the minimum term has been completed and all amounts owed have been paid, you may request transfer of a domain managed for you by Ubie.
We will cooperate with a transfer within a reasonable period, subject to the applicable registrar’s processes.
We are not required to transfer a domain while invoices or other amounts remain outstanding.
A website handover may be requested once:
At least 30 days’ written notice must be provided for cancellation and handover after the minimum term.
We will provide an export of your website files and database, subject to the exclusions below, and cooperate with transferring a domain managed by us.
What is not included: Ubie plugins and any third-party plugins, themes or other licensed products supplied under Ubie-held licences are excluded from the handover. Our licence keys, subscriptions, updates and supplier support do not transfer with your website. Products licensed directly to you remain subject to their own licence terms.
Features that depend on excluded plugins, products or Ubie services may stop working after handover. You or your new provider will need to arrange and pay for any replacement software, licences, configuration or development needed in the new environment.
Moving to another provider: you or your chosen provider are responsible for uploading, installing, configuring and testing the website in its new environment. This includes hosting compatibility, DNS, email, security, backups and any necessary software replacements.
We cannot guarantee that the website will work in the same way, or achieve the same reliability, performance or functionality, on another hosting platform or environment.
Once we have supplied the website files and database, our handover service is complete, apart from any agreed domain-transfer assistance. Ongoing support for the website in its new environment is not included. To the extent permitted by law, we are not responsible for problems, downtime, data loss or other losses caused by the migration, the new environment, or changes made by you or another provider.
These provisions do not remove our responsibility to supply the agreed export with reasonable care and skill, or exclude liability that cannot lawfully be excluded.
Following termination and any agreed handover, we may remove or delete Services remaining within our systems after a reasonable period. You are responsible for keeping a safe copy of the export and confirming that migration has completed successfully before the Ubie Services are closed.
Our Services may rely on third parties, including:
Third-party terms and service limitations may apply.
If you request functionality requiring a paid plugin, theme, extension, API, subscription or other software not included within your plan, you will be responsible for the additional cost unless we agree otherwise in writing.
Licences may be held either in your account or in a Ubie account where the relevant licensing terms permit this.
Where a licence is held by Ubie, use of that licence is provided as part of our managed service and ends when your Agreement with us ends. Ubie-held licences and the products supplied under them are not included in a website handover, as explained in section 23.
Features dependent on unpaid or expired third-party services may cease working.
We may provide SSL certificates using Let’s Encrypt or another appropriate provider.
If you require a specific paid or warranty-backed SSL certificate, this must be requested separately and additional charges may apply.
Where your plan or Registration Form includes initial or one-page SEO work, we will provide the basic on-page work described in your written agreement.
No SEO, website design, marketing or related Service guarantees:
Search engines, competitors, customers, third-party platforms and other external factors are outside our control.
You retain ownership of materials you supply to us, including your:
Ubie retains ownership of its pre-existing:
Until all amounts owed under the Agreement have been paid in full and cleared, including any remaining minimum-term fees properly due following early termination, you receive a limited licence to use the website deliverables for your business.
We are not required to transfer or release website files, domains or associated Services while amounts remain outstanding.
If amounts properly due remain unpaid, we may terminate the licence to use the relevant deliverables and disable access to the Services in accordance with these Terms.
Ongoing support after launch is primarily provided through Ubie’s support documentation, support pages and support ticket system or another support channel notified by us.
Unless otherwise agreed, support is provided during standard UK Business Days and hours.
Response and resolution times are indicative only unless a specific Service Level Agreement has been agreed in writing.
We prioritise urgent issues such as:
Routine content changes and non-critical requests are handled in turn.
You must provide sufficient information and reasonably cooperate with troubleshooting steps when requesting technical support.
Nothing in these Terms limits or excludes liability for:
Subject to the above, Ubie’s total aggregate liability arising under or in connection with the Agreement in any 12-month period is limited to 100% of the fees paid by you during the preceding 12 months.
Subject to any liability that cannot lawfully be excluded, we are not liable for indirect or consequential losses or for loss of profit, business or goodwill.
You remain responsible for your own legal and regulatory obligations and for business decisions you make based on the Services.
A different liability limit or Service Level Agreement may be agreed separately in writing and may involve an additional fee.
You will indemnify Ubie against losses, claims, liabilities, damages, costs and reasonable legal expenses arising from matters including:
Where a relevant third-party claim is made, we will notify you and reasonably cooperate in relation to that claim.
You may not agree a settlement that imposes an obligation upon Ubie without our consent, which will not be unreasonably withheld.
Each party must keep confidential non-public information received from the other party and use it only for purposes connected with the Agreement.
This obligation continues after termination.
Each party will comply with applicable UK data protection legislation.
Where Ubie processes personal data on your behalf, any applicable data processing terms or Data Processing Agreement will also apply.
We will not sell Client confidential information or Client-supplied materials.
During the Agreement and for 12 months after it ends, you must not directly solicit for employment or engagement an employee or contractor of Ubie who was involved in providing your Services.
This does not prevent recruitment through general advertising that is not specifically targeted at Ubie personnel.
We may refuse to onboard a project or decline a requested change where we reasonably believe that carrying out the work would create an unacceptable:
Where reasonably practicable, we will explain our concern and may suggest an alternative approach.
Neither party will be liable for delay or failure to perform obligations caused by circumstances outside its reasonable control.
This may include supplier failures, infrastructure or provider incidents, DNS or domain registry incidents, cyberattacks and similar events.
The affected party will take reasonable steps to minimise the impact and resume performance.
Formal notices under the Agreement must be made in writing and may be sent to the billing or administrative email addresses normally used by the parties.
Unless a delivery failure or bounce-back is received, an email notice will normally be treated as received on the next Business Day after it is sent.
We may subcontract elements of the Services where appropriate.
You may not assign or transfer your Agreement to another party without our written consent, which will not be unreasonably withheld.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply.
Your Agreement may be accepted electronically, including through:
These Terms together with your Registration Form, quotation, plan confirmation and any agreed written variations constitute the Agreement between you and Ubie in relation to the Services.
They supersede previous discussions or representations relating to those Services.
Where your specific Registration Form or written plan confirmation conflicts with these general Terms, the specific written agreement will take priority to the extent of that conflict, particularly in relation to pricing, page limits, included Services or other individually agreed provisions.
Any other variation must be agreed in writing unless these Terms expressly provide otherwise.
The Agreement is governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction in relation to disputes arising from the Agreement.
Questions about these Terms or notices relating to your Agreement should be sent to Ubie Websites using our normal published contact details or the billing/administrative email address used in correspondence with you.
Ubie Ltd (Company No. 12380483)
Trading as Ubie Websites
27 Old Gloucester Street
London
WC1N 3AX
